Central support request Requester name* First Last Requester email* Site*Select a siteAlfie'sThe AlthorpAragon HouseBath Brew HouseBath Cider HouseThe Belle VueBow Street TavernThe BridgeCambridge Brew HouseCat & MuttonThe CliftonvilleCock & BottleThe CorkDaly's Wine BarDamson & WildeGeorge Street SocialThe Georgian TownhouseGreen GooseThe HosteKing Street Brew HouseLarkshallThe LighthouseMarket HouseThe MillThe Nell GwynneOld Bicycle ShopOld Fire HouseOld Ticket OfficeOyster HouseThe PetersfieldThe PhenePontcanna InnPottersPride of PaddingtonThe Red LionThe Rising SunThe RoundhouseSt Aldate's TavernSt Andrews Brew HouseThree CrownsTemple Brew HouseThe TivoliThe Turk's HeadWalkers of WhitehallThe WatermanThe WestgateRequest typePlease select a request typeAdd booking type to CollinsOpening hoursChanging tablesWebsite updateMarketing supportLocal discountReorder collateralPrice band changeList size changeRoom requestsTicketed eventsMenu uploadAdditional DojoPackagesPACKAGESPlease allow up to 1 week for requests to be processed.Package name*Package description*Package pricing detail*Package go-live date* Date Format: MM slash DD slash YYYY Package end date* Date Format: MM slash DD slash YYYY Package associated with event?E.g. Christmas, World Cup, OktoberfestHow many days in advance do you want your package pre-orders?*Does package have time restrictions on when orders are taken?E.g. up to 3 hours before, AM onlyAny copy or detail about what the package includes?Does package require payments in advance?*YesNoDoes package require any additional assets?*YesNoDetails about package assetsAny other details about package?ADDITIONAL DOJOPlease allow up to 1 week for requests to be processed.Which till is this device for?Till 1Till 2Till 3Till 4Till 5Till 6Till 7Till 8Till 9Till 10Till 11Till 12What colour would you like?WhiteBlackGreenRedPinkOrangeYellowMintPurpleTurquoiseMENU UPLOADPlease allow up to 1 week for requests to be processed.Menu nameMenu uploadRemoval date (optional) Date Format: DD slash MM slash YYYY TICKETED EVENTSPlease allow up to 1 week for requests to be processed.Event nameDate of event – is it recurring?Start & end time detailsDescription of eventAge restrictions (if any)Event image*Accepted file types: jpg, jpeg, gif, png.Holing is fine if you are waiting for content from marketing, but we do need a featured image for the event.Largest group size they will acceptShould tickets be sold in slots?Eg. every 30 mins 20 guests can arrive.Total amount of tickets available for the eventPrice of eventBooking type requiredEg. Have they already set a booking type up for it, or would we need to do it?Ticket notification emailWhere should it go to?Booking fee passed on to customer?YesNoROOM REQUESTSPlease allow up to 1 week for requests to be processed.Rates to changeApplicable to all room types?New rate (£)Days of the week it applies toStart dateEnd dateUnavailable date(s)NotesLIST SIZE CHANGEPlease allow up to 1 week for requests to be processed.Current list size?*New list size?*Reason for change?*PRICE BAND CHANGEPlease allow up to 1 week for requests to be processed.Which categories?*Current price band*New price band*Reason for change?*REORDER COLLATERALPlease allow up to 1 week for requests to be processed.Item name*Item description*Quantity requiredLOCAL DISCOUNTPlease allow up to 1 week for requests to be processed.Group discount name*Discount amount10% – Local discountCode type*Unique codesGeneric code (max 1,000 members)Unique codes are issued via the staff credit generator, and are useful when you are issuing codes individually to customers. They are less open to abuse as they are single use. Generic codes are good for giving to companies or larger groups where you don't have direct contact with each customer individually. They are more susceptible to being shared.Code expiry date Date Format: DD slash MM slash YYYY The codes will stop working after this date.Promotion end date Date Format: DD slash MM slash YYYY Any discount will stop working after this date.WEBSITE UPDATEPlease allow up to 5 working days for requests to be processed.Page*eg. Homepage, gallery, contact usURL to page*Update required*Tell us if something needs to be removed or amendedImplementation date* Date Format: DD slash MM slash YYYY Supporting assets Drop files here or Accepted file types: jpg, gif, png, pdf, doc, docx, txt, rtf. eg. Menus, photos, artwork, copyCHANGING TABLESPlease allow up to 1 week for requests to be processed.Table number(s) to changePlease use bullet points to list multiple tables in one request.Minimum capacity (seated)Please enter a number from 1 to 1000.Maximum capacity (seated)Please enter a number from 1 to 1000.Image of floor planAccepted file types: pdf, jpg, gif, png.OPENING HOURSPlease allow up to 5 working days for requests to be processed.Opening HoursEnter your opening hours as plain text.Do you need to update kitchen times?YesNoKitchen timesEnter your kitchen times as plain text.Do you need to submit amended times for a specific date?YesNoWhat's the occasion?*Special date* Date Format: DD slash MM slash YYYY Special date from : HH MM AM PM Special date until : HH MM AM PM ADD BOOKING TYPE TO COLLINSThis event will be added to Collins. Please be sure to update your website events via the CMS. Please allow up to 1 week for requests to be processed.Collins booking type name*Booking type details*E.g. Lunch is open Mon-Fri 12:00 - 15:00. Event priceeg. £7.50How should we capture the event price payment?PaymentPre-authIs this event recurring?*YesNoFrequency*Choose an event frequencyDailyWeeklyMonthlyFirst booking time* : HH MM AM PM Last booking time* : HH MM AM PM Booking lead time*When would you like to close same day bookings?Minimum duration*Please select a minimum duration00:3001:0001:3002:0002:3003:0003:3004:0004:3005:0005:3006:00Maximum duration*Please select a maximum duration00:3001:0001:3002:0002:3003:0003:3004:0004:3005:0005:3006:00Minimum enquiry size*Please enter a number from 1 to 1000.Maximum enquiry size*Please enter a number from 1 to 1000.Booking policyCustomer will agree to this when bookingLimit arrivalsHow many guests can arrive every 15 minutes?Please enter a number from 1 to 1000.Area for booking type*eg. table 100 – 135Pre-auth amount*Please select a pre-auth amount£5 per person£10 per person£10 per tablePackagesPackages available and cost per personEvent specific menuAccepted file types: pdf.MARKETING SUPPORTPlease allow up to 2 weeks for requests to be processed.Name of event or activity*EVENT OR ACTIVITY DETAILSDescription in detail*Start date* Date Format: DD slash MM slash YYYY End date Date Format: DD slash MM slash YYYY Start time : HH MM AM PM End time : HH MM AM PM Price (if there is one)eg. £7.50Are you taking bookings for this event?*YesNoDo you have any design ideas? If yes, please attach images Drop files here or Accepted file types: jpg, jpeg, gif, png, pdf. What assets are required?*Physical: A4 posterPhysical: A3 posterPhysical: A5 posterSocial media: Instagram squareSocial media: Instagram storyEmail: Email imageWebsite: What's on / Event page imageWebsite: Homepage feature box imageHotel Package BriefDo you require any other support?*Copywriting: emailCopywriting: social postCopywriting: What's OnCopywriting: Homepage featureSocial: boostingSocial: paid adsWebsite: homepage uploadingWebsite: What's On uploadingNoneAny additional support?
