Frequently asked questions
How do points work?
You earn 5% of your bill back in ‘points’. There will be opportunities to boost your point accrual, so watch out for these occasions. You can see your point balance at the top of the app home screen. You need to reedeem your points when you want to pay with them.
How do I redeem my points?
On the City Club home screen you will see a promotional tile to redeem your points for cash. Select the tile and follow the instructions to convert the amount of points you want to convert and use against your bill.
What do points get me?
It’s up to you! You can use them as you earn them on drinks and food in our pubs. Or save up for a night away at our hotels & inns.
A tip on points: You need to redeem your points for cash before you pay your bill. The bill will always use your account credit before charging your card. For example, if your bill is £10.00 and you have £5.00 in your credit pot, the app will use the £5.00 in your credit pot before adding the outstanding £5.00 to your registered credit card.
A tip on credit payments: The use of your credits in our current payment flow is not ideal. Sorry about this we are fixing it. When you come to settle your bill and you have credits in your account, the payment flow does not look like your credits are being taken. Trust us, if there are credits in your pot they will be prioritised to pay your bill. To check this, once you’ve paid go to the ‘My Activity’ tab in your profile page on the app and click on the ‘My Activity’ tab to see your bill. Click on the bill and you will see your credits have been used.
I am unable to login after updating the app
Users updating from the original City Club app will need to create their account again in the new app. Provided you sign up using the same email address as used previously, your points will automatically transfer across from your old account once your new account has been created.
Please don’t hesitate to get in touch at [email protected] if you have any issues whatsoever.